Privacy Policy
Iconic Logistics Services LLC
Effective Date: October 2, 2026
Introduction
Iconic Logistics Services LLC (“Iconic,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit iconic-logistics.com, request a quote, contact us, work with us as a shipper or carrier, or opt in to receive text messages from us.
Iconic is a freight brokerage and transportation company based in Clearwater, Florida. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect information you give us directly and some information collected automatically when you use our website.
Information you provide:
- Name, company name, job title, email address, phone number, and mobile number
- Business and shipping details, such as pickup and delivery addresses, freight type, weight, dimensions, and dates
- Carrier information, such as MC/DOT numbers, insurance certificates, W-9 forms, and payment details needed to pay for services
- Messages you send us through forms, email, phone, or text
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages you visit, time spent on the site, and how you arrived at our website
- Information collected through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide freight quotes and arrange, manage, and track shipments
- Send pickup, delivery, and shipment tracking updates
- Set up and verify carriers, and process payments
- Respond to questions and provide customer service
- Improve our website, services, and communications
- Comply with legal, regulatory, and contract requirements
- Prevent fraud and protect the security of our business and customers
SMS/Text Messaging
If you opt in to text messages, we use your mobile number only to send pickup and delivery updates and shipment tracking notifications.
- Message frequency: Varies based on your shipments.
- Cost: Message and data rates may apply.
- Opt out: Reply STOP to any message at any time. You will receive one confirmation text and no further messages.
- Help: Reply HELP, or contact us at catrecia@iconic-logistics.com or 877-271-3630 ext. 1.
- Consent to receive text messages is not a condition of purchase or service.
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages (such as our SMS platform provider) or when required by law.
Wireless carriers are not liable for delayed or undelivered messages.
How We Share Your Information
We do not sell your personal information. We share information only when needed to provide our services or when required by law:
- Carriers and shipping partners: Shipment details and contact information needed to pick up, move, and deliver freight.
- Service providers: Companies that support our operations, such as website hosting, load-tracking, email, SMS, accounting, factoring, and payment providers. They may use your information only to perform services for us.
- Legal and safety: When required by law, subpoena, or government request, or to protect the rights, property, or safety of Iconic, our customers, or others.
- Business transfers: If Iconic is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
The SMS opt-in data described above is never shared for marketing purposes under any of these categories.
Cookies and Tracking
Our website uses cookies and similar tools to keep the site working, understand how visitors use it, and improve performance. You can block or delete cookies through your browser settings, but some parts of the site may not work properly.
Data Retention
We keep personal information as long as needed to provide services, maintain business and shipping records, and meet legal, tax, and regulatory requirements. When it is no longer needed, we delete it or make it anonymous.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your Choices and Rights
- Text messages: Reply STOP to opt out at any time.
- Emails: Use the unsubscribe link in any marketing email.
- Access, correction, or deletion: Contact us to request a copy of your information, correct it, or ask us to delete it. We will respond as required by applicable law.
Children’s Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Third-Party Links
Our website may link to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Iconic Logistics Services LLC
Clearwater, FL
Email: catrecia@iconic-logistics.com
Phone: 877-271-3630 ext. 1 or 727-506-7810
Website: iconic-logistics.com